Customer Service Executive (Indoor Sales)

Lim Kim Hai Electric, Singapore

Manage given group of customers. Process order and provide delivery schedule for customer inventory planning for key customers. Aliased with manufacture for product information submission to customer. Strategies pricing for customers. Work with relevant stake holders to meet customer’s requirements.

• Manage customer sales inquiries for both cash and credit transactions
• Up-sell or cross-sell company products and services as appropriate
• Builds positive and effective relationships with clients and ensures their satisfaction
• Monitor and follow-up on outstanding order status using the ERP system and take necessary actions to fulfil customer orders
• Liaise and work collaboratively with internal and external stakeholders to ensure customers receive their complete order within the timeframe given
• Resolve customer complaints and issues which includes escalating unsolved cases to the relevant stakeholders and departments
• Successfully negotiate pricing with customers, suppliers
• Process and release accurate invoices for all relevant sales

• Diploma/Degree in any field and candidate who from Electrical, Electronic, Mechatronics Engineering, or a related discipline with engineering knowledge
•  Working knowledge of Microsoft Office applications with strong knowledge of Excel to include V-lookups, pivot tables, and formulas
• Candidates who are familiar with digital platforms, e.g: Hubspot, Salesforce, on-line chat, e-store management, will also be considered
• Strong negotiation skills
• Effective communication and interpersonal skills
• Experience in problem-solving and decision-making
• Ability to work and thrive under pressure in fast-paced environment while being able to multi-task
• Works cohesively as part of a team and has an enthusiastic and good team spirit
• Fresh Graduate are welcome to apply this position and on job training for EVC will be provide

• Generous compensation package to include performance bonus twice a year, quarterly incentive schemes and annual profit sharing
• Medical benefits include Specialist, TCM, and Dental reimbursement.
• Relevant training and invaluable experience. This is a unique opportunity to expand your career and enhance your resume. Paid relevant training is provided to employees to ensure full success.
• Free parking at company premises.
• Work for a company that cares about you. We would not be successful without our valued employees which is why we invest in our employees’ personal well-being and professional growth.
• Company Trip, Annual Dinner, Team Bonding Events and Buffet Lunch.

Note:

• Working Location: 53 Kallang Place, Lim Kim Hai Building
• Working Hours: Monday – Friday, 8am – 5.30pm

If you are ready to take on exciting challenges in a growing and progressive organization as you take the next step in your career, please e-mail your application stating your previous company’s nature of business, your scope of work & responsibilities, reason for leaving, availability to start work, current salary and expected salary to [email protected] or you can apply the job vacancy through our company website https://www.limkimhai.com.sg/careers/
Thank you for your application & interest to work with Lim Kim Hai Co (S) Pte Ltd. It might take 2- 4 weeks to process and your kind understanding is very much appreciated.